Right now we have a 24,000 btu Blueway Air Conditioner with 6000watt cooling capacity in our main living area that has been working very well. It manages to cool the area fairly well, given that the odd shape of the room. I’ve previously written a review of the Blueway AS24-VR, so you read the full review here.
We are now looking for a split inverter air conditioner to put in the master bedroom once it is finished. I was thinking about getting another inverter Blueway Air Conditioner as our other one has worked out pretty well.
The Blueway Air Conditioner is an excellent value
When we purchased the AC for our main living area the Blueway Air Conditioner was about half the price of similar better known name brand inverter air conditioners. The person who installed our other Blueway AC also stated that he hasn’t noticed that Blueway has any difference in reliability over other brands. Harvey Norman also stated when we purchased it that there is a local service agent if anything should go wrong.
The only reason that I have any reservations about getting another Blueway Airconditioner is because of a story I read about here (you will need to skip down to the 4th reply to read about their Blueway experience). It is one of the few things that I have been able to find online about Blueway (their own site doesn’t work), but the reply is from December 2004.
So all things considered I will probably look at purchasing a 9000 btu, 2.4 kilowatt Blueway Air Conditioner (if they make them) for our master bedroom.
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5 responses so far ↓
Brendan // Apr 19, 2008 at 3:28 am
We purchased the same unit , also from Harvey Norman ( Hardly Normal would be more appropriate), along with 2 houseloads of whitegoods, televsions etc, and have had nothing but grief with the Blueway aircon unit. Initially once installed it ran for less than 20 minutes then failed. The installer contacted Blueway who advised immediately what the fault was ( as it was an inherant fault with this unit) and said they would send the part, a soft starter) After 6 weeks we had to threaten to have A Current Affair drop in on them and eventually they sent the part. The unit operated reasonably for a few weeks and then failed continually to a point now where it does not operate at all and we have spent the past 2 and 1/2 weeks trying to resolve the issue with Blueway and Harvey Norman - I must point out that Harvey Norman have been very good here, and Blueway have been deplorable. We are now negotiating with HN to take the unit back at the price we purchased it for and buy a Fujitsu. Wish us luck
Bill Hutchison // Apr 19, 2008 at 4:19 am
I’m really sorry to hear that you have had so much trouble with your Blueway Air Conditioner.
Ours is still operating well, but I have read at least one other forum on-line (I can’t find it right now) where someone had a lot of trouble with getting service done on their Blueway Airconditioner.
Good luck with it. It sounds like Harvey Norman is being pretty good to you about it. I hope that it continues for you.
Bill
Desley // Apr 26, 2008 at 4:12 am
Hi,
We have a Blueway BCR 35W which was already installed in the home when we purchased it. We are trying to locate a user manual for it if anyone can help. I’ve tried searching online but no luck.
Alternatively it has an error message E3 and if you could advise what the error message means if you have a different model Blueway, I imagine their error messages would be consistent?
Brendan // Apr 27, 2008 at 6:25 am
We have a BLR-70 GWT and the book that came with it says if you get an error of E3 that is the indoor pipe temperature sensor failure. Good luck in getting a book. Also, the phone number for Blueway is: (02) 9632 3088. Good luck with them because most of the time they don’t answer their phone or lie to you. We now have to write a letter of demand to Harvey Norman to be reimburst for this aircon which has been nothing but problems. We also contacted the guy that installed the aircon and came out on numerous calls for warranty and he told us that he hasn’t been paid a penny from Blueway for the service calls. Good company eh? We didn’t expect any less from them because of what we had to go through with them in the last 2 years.
Desley // Apr 27, 2008 at 6:51 am
Thanks Brendan
Believe it or not, I phoned Harvey Norman after posting this message yesterday (Saturday) and they gave me the number for Blueway.
I tried the number (not expecting a response, but worried that I would forget by Monday) and, a lovely woman answered the phone! She is organising for a manual to be faxed to me and a technician to come out tomorrow, so I’ll keep you posted if either or both turn up!
Thanks so much for your help.
Kind regards,
Des
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