Comments on: Our Blueway Air Conditioner

By: Vikki

Vikki — Thu, 25 Feb 2010 05:45:02 +0000

I too have had great difficulty since 12/1/10 to have even a call back. I purchased two units thru Harvey Norman and warranty just about up, both units not working. Had to in the end pay for an independent serviceman to fix the smaller unit so we could get some relief from heat and am still waiting from 12/1/10 after several phone calls, emails and faxes to Christine at Blueway. To date still no response.

By: Property Manager

Property Manager — Wed, 17 Feb 2010 06:11:35 +0000

I hope you never have a need to try to use the warrenty, because the service is shocking. No response to email or phone calls or messages left over a three week period!
Christine handles it and is also supposedly the Owner/Boss and is never available or the above, so ….

By: Paulette Scoble

Paulette Scoble — Tue, 02 Feb 2010 23:41:11 +0000

Liz;
In regards to the above, yes I went thru the Office of fair trading, firstly you have to write a letter of complaint to Blueway, give them a time frame in which to answer your letter, in your letter you need to state evrything from day one; ie 1/1/08 brought AC from Harvey
10/1/08 Installed by tech from HN @ 11.00am
10/01/08 instalation done and turn on @ 12.30pm nothing!!!, and so on.
Once the time frame is up then you can go online and fill out everything thats required submit the letter of complaint too and someone from FT will ring you and let you know that they have received your complaint and what you would like them to do.
Those are the steps I had to go thru, so to save time do your letter, once the time frame is up then get on to FT.
After I had sent my letter of complaint and gotten onto FT, two weeks after lodgement my AC was fixed.

By: Liz

Liz — Tue, 02 Feb 2010 23:40:07 +0000

I received a parcel today, spare parts from Blueway. !!! what do I do with them?? Do I fix it??? I would probably do a better job that the setvice guy last year!!!!!!!! Called them again ( must look at my telephone acct. for all the STD calls). They said they will get in contact with me tonight.. SURE!!! I have parts and no repair man!!!! Called Consumer Affairs who said to call Harvey Norman.. What a wasted exercise!!! Said it was up to Blue way….. any ideas as to what to do????

By: Liz

Liz — Tue, 02 Feb 2010 06:43:20 +0000

Did any of you guys get anywhere with the Office of Fair Trading???

By: Liz

Liz — Thu, 28 Jan 2010 06:00:53 +0000

I am at wits end. Last summer called blueway to fix problem and it took 15 weeks for them to try and fix the thing. THEN the repair guy says “I wont fix all the problems as they are crap! GREAT!!! this summer no ac, liuve in SA and have had heat waves. Have called and called to no avail…I am ready to take the AC and dump it on harvey normans door

By: Fitchick

Fitchick — Thu, 28 Jan 2010 03:00:15 +0000

I got a Blueway aircon from a friend but it has been the gift that keeps on stuffing up. It didn’t work when it was installed and the circuit board needed to be changed. Now it is showing an e4 error message. Crap! If anyone has the BLR-70W manual, could u please let me know as I would appreciate a copy.

By: Dave

Dave — Sun, 10 Jan 2010 21:33:18 +0000

If you are having problems with Blueway A/c model ASW or AS contact Jose on 0418 416 216
or Chigo Australia for the Blueway models
BLR or BCR Ph 1300 780 989

By: Alan

Alan — Mon, 04 Jan 2010 03:19:48 +0000

Paulette & Cheryl,
Thanks for the advice / help. I contacted Fortuna (Joe) by email(on weekend) & by phone today. Email response came back yesterday which I was pretty chuffed about as I now have evidence that they have acknowledged notification of problems with my A/C while it is still under warranty. I am prepared to wait it out until the end of this week & if no further response received I will then definitely seeking assistance from the Office of Fair Trading (Qld)
Will keep posting of (hopefully) my success.
Thanks again – Alan

By: Paulette Scoble

Paulette Scoble — Sat, 02 Jan 2010 02:21:30 +0000

In regards to Cheryl & Alan;
Cheryl the numbers you have listed are correct however like our air con unit it took 2 and a half years to get it fixed the unit was brand new and it was already installed in the home we brought in Bowen.
I finally had enough and ended up going thru fair trading here in Qld and within two weeks the air con was fixed.
Alan you would be better off going thru fair trading as well.