Renovate Australia

92 responses so far ↓

• Lou Tomati // Jan 15, 2008 at 3:53 am

  We have one as well and like you say it does what it’s supposed to at half the price.
  Just wondering did HN tell you if you can attach another head to the unit for another room?

• Bill Hutchison // Jan 18, 2008 at 12:57 am

  I was never told that we could attach a second head, but we did our Blue Way Air Conditioner from Harvey Norman though.

  Unfortunately information on Blueway Air Conditioners is very limited on-line, so I can’t even find anything referring to that.

  Did Harvey Norman tell you that you could add a second head? If so that might be an option for us to add the second head for master bedroom, which is right under the living room, with the compressor just outside master bedroom the window.

• Lou Tomati // Jan 20, 2008 at 11:18 pm

  I called Harvey Norman and asked if we could attach a second head to the compressor and the answer is “NO” as this unit is not built for it.
  He told me it’s far cheaper to buy a small unit for the bedroom with another compressor for around $500 plus about $450 for installation.

• Bill Hutchison // Jan 21, 2008 at 1:16 pm

  Thanks for the information about the Dual Heads on the Blueway Airconditioners.

  I know that there are a few different air conditioner manufacturers that offer the dual head option, but for the price I don’t mind that the Blueway doesn’t support the two air conditioning heads on the single compressor.

• Avijit Saha // May 24, 2008 at 2:47 am

  Please advise me, how to use remote operate for Blueway air conditioner, specially for heater.

• Bill Hutchison // May 24, 2008 at 3:08 am

  Living in North Queensland we have never actually had to run the heater on our Blueway Air Conditioner.

  I just tried it now and when I set it to heater nothing happens. I don’t know if that’s because it is already quite warm here (although I set the Air Conditioner to 30C), or something else.

  You might want to check with Harvey Norman, who is the only reseller I have heard of selling Blueway Air Conditioners. They might be able to give you a hand, or have a manual in their store that they can look at.

• Some Mornings I Wish My House had a Heater | Renovate Australia // Jun 27, 2008 at 2:00 am

  [...] that we will be setting up in the bedroom of our 2-year old, but nothing for the rest of us. Our Blueway Airconditioner is reverse cycle, and is supposed to have a heater, but I can’t figure out how to get it to [...]

• Gary Chapman // Jul 9, 2008 at 6:51 am

  Have a Blueway airconditioner installed (split unit) I have trouble with remote control batteries inside of a week. Could you assist with any information on this matter. The controls have a number on the back, which is ZH/LW-10

• Bill Hutchison // Jul 13, 2008 at 4:28 am

  Your best bet would be to contact Harvey Norman about it.

  Usually the batteries that come with remotes though are pretty cheap and don’t last long. It would probably be worth trying out some new batteries to see if that fixes it.

• Gary Chapman // Jul 13, 2008 at 7:33 am

  I have been using good alkaline batteries (Duracel and Evertready) in the remote, but they still only last a week.

• Bill Hutchison // Jul 13, 2008 at 10:19 am

  I would say that the remote is probably faulty. One of the buttons could be stuck on, making the remote constantly transmit.

  I would bring it in to Harvey Norman and hope that they can give you a new remote.

• JD // Sep 13, 2008 at 4:48 am

  We have installed 3 reverse cycle blueways in our home two larger ones and one smaller unit for the bedroom. We have had tech out four times to fix and now another has gone E4 error this time. Would never recommend as getting onto service is crap when we call Harvey Norman you get the phone juggle and then no return calls so if you are looking at purchasing Blueway you get what you pay for i suppose. when working they are good.

• Lyn // Sep 27, 2008 at 6:13 am

  Would love to know how you got on with remotes, have 3 blueway aircons and they are the bain of my existence. 2 out of 3 remotes do not work, 1 aircon did not work to start and took alot of heated phone calls to get it fixed. Harvey Norman in Cairns (place of purchase) were absolutely of no assistance whatsoever and no longer stock the product due to so many problems. Would like to be able to replace remotes at least, or am looking at the expense of replacing 3 air cons. No smiley face here.

• Billy // Oct 27, 2008 at 5:54 am

  All the above I have gone through…

  Great installation.. Very professional
  AC/ great, very strong and cold!!

  E4….????????????????????????

  Has anyone found out what this ‘E4′ code is??

  Please help, as all other avenues are like driving around a ‘ round a bout ‘…

• Alison // Oct 29, 2008 at 5:23 am

  My remote control is not working for my Blueway Model BLR-82GW. Where can i buy a new remote?

• Bill Hutchison // Oct 31, 2008 at 5:02 pm

  Unfortunately I am not sure where you would purchase a new remote control for your air conditioner.

  There are a few multi-function remotes that include controls for an air conditioner. You might have to look at one of those.

  Bill

• michellemcgrath // Nov 7, 2008 at 10:05 pm

  we have e4 on our blueway aircon i feel its not working very well does anyone know what e4 is

• JD // Nov 8, 2008 at 12:42 am

  Hi all,

  E4 is an external unit fault. We kept on getting this error and the tech advised us however he couldnt find a fault with the outdoor unit. He checked compressor, fan, electrics etc. Eventually he just replaced the board inside the actual aircon unit and it fixed the problem.

  This is the second board replaced in two of our units now and all our units (3) have had problems. Again do not buy a Blueway.

  By the way they have reverted back to there asian name of CHIGO stay clear unless you want the headache of some of the worst backup on earth.

  JD

• Billy // Nov 9, 2008 at 11:42 am

  Thanks JD.

  If you are in Sydney, can you please send me the number of the person who changed the borads for you?

  I can’t even get someone to do mine.

  please send details to:

  billy@egroup.cc

  Chees mate!

  Billy

• Karen // Nov 19, 2008 at 3:45 am

  Remote for blueway faulty. rang the phone number advised by Harvey Norman Cairns. Crap customer service , quoted $100 – $150 for a replacement remote and told to fax an order – they did not want to deal with orders over the phone.

• Bill Hutchison // Nov 19, 2008 at 4:09 am

  Ouch, that is a painful experience.

  Have you considered trying a universal remote and see if you can program it to work? I have a universal remote that has an option for Air Conditioners. I have not tried it with our Blueway Air Conditioner, but the remote only cost about $20.00 and I reckon that if you couldn’t get it to work you might even be able to return it. We got our remote from Wow.

• Karen // Nov 19, 2008 at 4:22 am

  Thank you — I will try that and let you know

• JD // Nov 19, 2008 at 5:36 am

  Hi Billy,

  If you contact Blueway in Sydney they should have contractors who undertake all of there repairs. I am on The Gold Coast. Try calling these guys Koolcalm Air 07 55733 744 as they do all Brisbane and Gold Coast and deal with Sydney office so should be able to point you in the right direction. Best of luck

  JD

• Billy // Nov 19, 2008 at 5:39 am

  Your a champ JD!

  Thank you.

  Here’s to a cooler summer (i hope)

• Erika // Nov 19, 2008 at 6:29 am

  We would not recomend ever buying a Blueway air-con. We had 1 installed, purchased from Harvey Norman Townsville. it broke down almost immediately. HN refered us to Blueway in NSW. It has been a full year and we are still having to go through legal channels to get Blueway to stand behind their warranty. We ended up having to fix it ourselves. Blueway’s service manager will NOT return your calls or do anything.

• JD // Nov 21, 2008 at 2:05 am

  Hi Erika,

  I sent an email directly to Blueway in Sydney and advised them that i was going to make a complaint to the Office of fair trading (Qld) regarding there product not being of merchanable quality. The product must be fit for the purpose it was intended for (tell them this) it makes them know that you know your rights.

  We had them fix ours for free and it was out of warranty by at least 1 year. Advise them that you will give them 7 days to respond before lodging your complaint with office of fair trade.

  It took them 2 days to respond to my email. Forget going through Harvey Norman as they are absolutley pathetic. Go straight to the source.

  I should put up a webpage of all the Blueway complaints??

  Hope this helps.

  JD

• Brett Plowman // Nov 26, 2008 at 11:28 am

  JD have you got the email address for Blue Way in Sydney? I have been screwed by Harvey Norman Bundall on the Gold Coast. They say they have no record of me purchasing the piece of crap from them so can’t help. Since they were the exclusive supplier I find that hard to believe.
  If you could send me Blue Way Sydney contact details it would be appreciated
  Regards
  Brett Plowman

• adam // Dec 7, 2008 at 10:16 am

  I have had my side cover stolen on the outside compressor unit on my Blueway AC unit.
  Can they be replaced as a spare part?

  I wish I caught them in the Act
  Regs Adam

• JD // Dec 7, 2008 at 2:10 pm

  Hi Brett,

  I will get the number for you as soon as i can. harvey Norman Bundall are the same morons i had trouble with, absolutely useless. They stuff you around from pillar to post and hope it goes away. SHAME ON HARVEY NORMAN BUNDALL.

  JD

• JD // Dec 7, 2008 at 2:24 pm

  Brett,

  Try this email first with your complaint as this is how i got mine fixed. Let them know you are unhappy with Harvey Normans response and you want the aircon repaired. I had to send a second email threatning complaints to office fair trade which you shouldnt need to do as i think they now have the idea people are not happy.

  sales@blueway.com.au

  JD

• adam // Dec 8, 2008 at 12:23 am

  I have found the best responce for service and spares for Blueway AC units in NSW is Fortuna network pty ltd Phone No 97293688
  Email service@blueway.com.au
  Hosay really helped me out

• Cedric // Dec 14, 2008 at 8:15 pm

  I have a Blueway portable A/C model no:
  SP-819MC and I was wondering if these need to be regased?

• peter // Dec 19, 2008 at 6:02 am

  I have blueway aircondition which I bought about a year ago, now the remote do not work any more, I have contacted the BingLee, the store where I bought the product and they are on able to help me find a new remote.
  I would like to know how to contact the manifactural for a replacement?

• rachael // Jan 20, 2009 at 6:40 am

  Please can you help me. I have a split type room air conditioner on my house boat and i cant get the remote control to work either. I have tried new batteies but with no luck. I also as old mate above can not seem to get my paws on a replacement control, or find where to go to purchase a new one. I really need to be able to turn the unit on as it is very bloody hot up here in the north west

• Billy // Jan 21, 2009 at 12:29 am

  Hey JD,

  Took me three months for ‘Fortuna’ to come out and look at me E4 problem.

  The Tech – came out, turned the air con, on, and guess what??

  It worked perfectly??!!?? and still is.. been 3 weeks now…

  Can’t believe it…

  Thanks for your help JD.

• Juleigh // Jan 21, 2009 at 5:17 am

  I have a 2.5 hp split system Blueway which I have had for 6 years with no trouble whatsoever.I turned the air con on this morning and all is working but not cooling. Do air cons need to be regased.

• Bill Hutchison // Jan 21, 2009 at 11:27 am

  Hi Juleigh,

  Air conditioners do occasionally need regassing. I have never needed to regas any of our house aircons, but I did have to do my car air conditioner once. The amount of cooling dropped slowly over over time till if eventually just didn’t work enough to make a difference.

  There could be a leak in the gas system, but if a tech comes out to re-gas the air conditioner they will need to check all the hoses any way.

  Good luck.

  Bill

• Cheryl // Jan 28, 2009 at 11:34 pm

  Fortuna Network Pty Ltd Unit 2/200 Woodpark Road Smithfield NSW 2164 Australia

  PO Box 4616 North Rocks NSW 2151

  Ph: 02 9729 3688　 Fax: 02 9729 3722

  Email: sales@blueway.com.au

• jim peel // Jan 30, 2009 at 8:33 am

  dear sir or madam
  i bought a blueway portable air conditioner a couple of months agofor our bedroom .
  thinking it would be good on hot nights .
  but i have found it is useless its 3.2kw the rooms tempture the past few days has been 32 degrees
  after about 4 hrs of running the temp only comes down about 2 degrees
  rubbish it is, 3.2kw should cool a bedroom down quickly also (ALSO VERY VERY NOISY)
  $588.00 of rubbish.i am now forced to purchase a split system.
  and throught the blueway in tip ,thats all it is good for.

  very unhappy coustumer
  jim peel
  ph 0351343850

• Cheryl // Jan 30, 2009 at 12:27 pm

  Hi Jim,

  You should make a complaint to the Customer Service people at Fortuna, and make your complete dissatisfaction known, who knows your system might be a defective one. I have a 3.2kw in my lounge room and it works fine, its not noisy at all and its 2 years old. I only paid $300 for my split system. And I bought a portable Blueway Air Con in December and that one is noisy although it works just fine.

  Cheers

  Cheryl

• mick // Feb 1, 2009 at 1:49 am

  I bought the blueway (AS24V R) (6.00 cooling 8.00 heathing kw capacity output). (2.20 cooling 2.40 heathing power input). whats that mean in hose power.

• Paulette Scoble // Mar 4, 2009 at 2:41 pm

  Hi,
  My husband and I brought a home here in Bowen Qld Dec 2007, the Blue way AC we have in the main room has not worked since day 1.
  The house was brand new when we brought it.
  Sept last year a guy working for the builder that built the house came and looked at it, and told us that the builder had bought all the BW AC only to have them uninstalled in the houses he built because they were faulty.
  As for our unit it was a warranty problem and to get back onto the builder.
  We got onto the builder who then got onto to presumably Blueway they rang us for the unit no
  and proof of purchase, my hubby rang the builder back to get the receipt no rang BW back and now they wont the electricians license number that installed the unit.
  By this time by husband was getting very annoyed and gave the lady the phone number to the builder so that they could talk to each other.
  We have heard nothing back, all up we have been waiting 6 months.
  It is so hot in our main room we usually have to wait until it is cool so that we can eat our meals.
  Not very happy with Blue Way at all!

• Jason // Mar 10, 2009 at 8:40 pm

  No surprises with Harvey Norman’s no service – to them after sales service means stitching up the next customer after a sale – Gerry talks about treating people right in his CPA article – give us a break – your reality of treating customers, employees and suppliers like crap doesn’t quite add up with your fantasy writing and talking – Go Harvey – yes really – go harvey – away!!!

• Katrina // Mar 13, 2009 at 3:09 pm

  Bill.

  I was just wondering if you new anyone in Townsville that fixes Blueway Air Cons? As mine has just started showing “E4″ and I have a business from home (family day care) and it is way to hot for the poor kids but I dont know where to find the right person to fix it for me. Any suggestions?

• Stephen // Mar 20, 2009 at 12:30 pm

  Blueqway are playing games again today Friday. So called ‘Joe’ said he would be at my address this week to fix the heap of junk. As usual they didn’t . My wife rang today and so called ‘sarah’ answered and fobbed my wife off. ‘Christine ‘answered after 35 mins and fobbed me off as usual. They have also hung up on me twice today. Sus names? sus promises? sus business?

• Shez // Apr 15, 2009 at 5:08 pm

  My husband and I are having MAJOR issues with Blueway. We’re currently renting and we work from home and have 7 computers running. We are copping the E4 error. We had a bloke come out, not from Blueway, some other mod, and he replaced the outdoor…something or other. Not the whole unit just something inside it. A week later…boom…E4. Not only that but it cuts off…our agent apparently has contacted Blueway but I’m trying to look for their details to complain as it’s been 3 weeks and we’ve heard nothing…if anyone knows their head office I’d love to know…can’t find anything on the web about them. I’d frankly never purcase a Blueway…I’m a Delhongi fan instead.

• warwick // Apr 22, 2009 at 11:02 am

  The remote for my Blueway A/C packed it in and I tried to source a new one from the retailer Bing Lee at Carlingford. They were not at all helpful. I tried to ring Blueway in Sydney who never answer the phone. I rang Bing Lee head office to whinge about them not supporting a product they sold me. I was then given a mobile phone number for Jose from Blueway who was put out that I had his mobile number. I told him that until he either sorts my issue or changes his mobile number I will be harrassing him. I got some action and was quoted either $80.00 or $140.00 depending on the type I wanted. I opted for the cheaper one but am still awaiting delivery. This company real lacks customer service skills and product back up.

• Cheryl // Apr 22, 2009 at 3:34 pm

  Good luck!!!

  The last time I ordered a new remote it took 3 weeks until I rang and threatened them with a call to the ACCC. Funny enough I received it the next day via Express. Give them an incentative to get their ass’s into gear and they tend to get off it.

• Doug // Apr 25, 2009 at 8:23 pm

  I am very pleased with my 3 units (each bedroom and loungeroom). Instalation was with a local bloke who arranged the electrician, etc.. Wiring code requires the isolation switch near the outside unit. Ideally the unit should have earth leakage detectors, but the electrician used thermal circuit breakers. Only one fault to date. The condensor for one of the fan motors gave up. It was impossible to source a genuine part locally, but a condensor of the right rating (abeit a lot larger physically) was obtained and everything works again fine. The inside units are a tad noisy, but, hey, these are cheap units and you get what you pay for. I find it hard to justify the expense of a top notch “inverter” air-conditioner when it might only be used on and off for two months of the year. If you have more than one unit, the remote controls are interchangable.

• Bill Hutchison // Apr 26, 2009 at 1:12 am

  Ours is still chugging away with no problems either. With this article and all the comments about them I was starting to wonder if I was one of the only people who have had good experiences with Blueway Air Conditioners.

• Bill Hutchison // Apr 26, 2009 at 1:16 am

  Sorry Katrina, I’m not sure who the local service centre is for the Blueway Air Conditioners. You would have to try your luck with their main office unfortunately and see what you can find.

• warwick // May 13, 2009 at 6:34 pm

  I rang Blueway after not hearing anything back from them about the remote. I was pleasant and asked what was happening with this unit. I had never spoken to the guy before and and suprized when he said he would drop me a unit that arvo. It happened and he also checked the unit out to see if it was working OK. There was no problems. I dragged him to my PC see show him the history of my communications with Blueway. He claimed to be a owner or manager and was appalled with the response. He gave me a mobile number for him directly. 0410 360 699. He told me he was going to do this but his phone rang and he was talking and left. I was suprized when he rang me 10 mins later to apologise for giving me his number and gave it to me. He seems like a pretty up front fellow. Try him to help you with your issues. post and advise how you got on, I am curious!!!

• Billy // May 13, 2009 at 9:03 pm

  Hey Warrick,

  That is truly unbelieveable!!

  Good luck to you mate…

  I bet this guys mobile will be ringing, 24/7

  

• Ashley // May 15, 2009 at 11:12 am

  don’t buy a blueway they are crap units with crap service ,I will certainly pay the extra next time for a more well known brand of a/c ,nothing but trouble from day one .

• Paulette Scoble // May 16, 2009 at 8:36 pm

  Glad to see some positive remarks about
  Blueway, NOT very many.
  4th March 09 was when I commented about our Aircon and to date it is still not fixed!
  We have had an electrician ring us only to tell us he is based in Townville and does not come to Bowen (which is a two hour drive).
  I will not be recommending these Air cons at all.

• David // Jun 3, 2009 at 3:53 pm

  Hi all
  The only thing you could use a Blue way AC for would be a boat anchor. Parts are near impossible to find.
  Good Luck

• Stacey // Jun 10, 2009 at 4:56 pm

  We bought a home three years ago with a Blueway split system already installed. Within the first year it had broken down. There was not one company in our area who would service the machine due to poor track record from Blueway. After finding a copy of the purchase receipt from Harvey Norman I spent weeks following up with Blueway in Sydney (02) 9729 3688 to repair under warranty. Eventually they did. There is a mobile gang of technicians who drive around the country repairing these things. You just have to be patient. Guess what, each year we have had the same problem but Blueway are still agreeable to do the repairs and replacement parts under warranty. Wonder how long this arrangement will last? My recommendation – the small price you pay for the unit does not make up for the lack of reliability and poor quality of the product!!!!!

• Keith // Jun 10, 2009 at 10:03 pm

  Billy,
  Glad to hear you have had a good run. I am in a rented house with 2 blue way reverse cycle split system air con and going by all this feed back I am sure realestate and landlord will give up relativly quickly and I will be left we 2 big boxes on the wall. Yeah for me.

  Thanks all for the info but I will pass on to realestate to see what they can do.

  Regards

• Estell Ridout // Jun 16, 2009 at 12:58 pm

  Hi Everyone

  It would seem that we have all been having trouble with our “BLUEWAY”. The model number that we have in our office is: BCR-70
  GW. But I have just found out how to get the heater to work on it, so I thought I would share my discovery.

  By using the MODE button you need to make sure that the SUN symbol is in the top left hand box, then it’s best to set it on 31 to get things warmed up, it will take about 5 minutes before it starts oscilating and then you will be set.

  Good luck.

  PS: My office is lovely and warm now, and its about 10 degrees outside

• Bill Townsend // Jul 1, 2009 at 9:38 am

  Please people spend just a little extra on air conditioners (or anything else) to try & get some quality. Indeed, you get what you pay for.
  How ugly is that thing hanging on the wall ???….LOL

• Bill Hutchison // Jul 3, 2009 at 7:51 am

  Thanks Estell. I was never able to get the heater working, but I never tried for more than about 10-seconds since we never really needed the heat in Townsville.

• Bill Hutchison // Jul 3, 2009 at 7:55 am

  The Blue Way Air conditioner head might be big and ugly, but it’s certainly a nice thing to see when it’s in the 30s and hovering around 90% humidity.

  I think that LG make some of the nicest looking air conditioner heads that I’ve seen. Some of them, almost, look like pieces of art.

• Paulette Scoble // Jul 3, 2009 at 11:36 am

  Responding to BH July 1st 2009

  Unfortunitley for us when we brought the house the Blueway aircon units were already installed into the house, had we of known this we would of gone for a more reputable brand like LG.

  It is now the 3rd of July 2009, and we had still had no one come to fix the Blueway aircon in our main room, and we brought the house Dec 2007!

• Gordon McGregor // Jul 6, 2009 at 10:54 am

  I have a problem with my BLR-70GW that was pre-installed when I recently purchased a house. The heating function is incredibly intermittant although it does work twice a day for about 5 minutes! Contacting the Blueway service agents on (02)96323088 was pleasant enough with the gentleman offering some troubleshooting advice over the phone. However the unit is indeed still not repaired and not operating. I will be sure to keep posting a progress report of how things pan out. Currently awaiting a call back. 6th July 2009.

• sandra // Jul 7, 2009 at 1:09 pm

  i bought a blueway airconditioner, through harvey norman campbelltown…
  i work in another department in the store.
  they advised me, 2 months ago, when i bought it, that it was good, it was floor model.
  i got a reasonably good deal… i paid a guy to install it, whom harveys recommended. from day one i had troubles..
  ive complained to them numerous times, and at the moment im not getting any help…
  im a single mum, with a mortgage, feel that i got stuffed around!!!!!! my children and i have 2 small heaters going, and i also had to buy eash of us electric blankets!
  p.s, when i bought the reverse cycle air con, i was told they would atleast get me a manual.. still waiting 2 months later!

• Estell Ridout // Jul 8, 2009 at 4:53 pm

  Sandra, I did put a message on this website on how to get the heater to work. If you need help send me an email and I will be more than happy to help you.

• Kim Michael Hooper // Nov 1, 2009 at 8:13 pm

  Hi All,
  We have a 2 1/2 or 3hp Blueway. We have rented for 3 years @ no problems. My only query is when u press mode u have 6 heating/cooling options on the remote. We have no manual for it. Can anyone help please?.I live in the heat of Perth.

• Kerrin Moore // Nov 4, 2009 at 4:24 pm

  My God! My remote is now stuffed but I’ve had all the problems above.

  I WOULD NEVER BUY BLUEWAY

  I’m screwed, but will try the Jose phone number

  Kerrin

• Kate // Nov 5, 2009 at 11:23 am

  Hi Kim, What is the model number. We have 2 large units and one small therefore 3 manuals. If yours is the same i can post u a manual.

• Margaret // Nov 16, 2009 at 4:05 pm

  I am yet to instal a Blueway ASW-H24B4. If anyone has a manual or can advise where to get one. I would also like to know if the a/c will still work without the remote control?

• Blueway hate // Nov 24, 2009 at 12:27 pm

  Im on the Gold Coast cant get any one to touch this Blueway machine. Waste of time Waste of money, DO NOT BUY ONE!

  Called a few places got a name WONG mobile# 0408728333 says he is the only one in QLD able to fix it? based in Brisbane more intrested in if was going to pay cash when he comes rather than what the hell is wrong with this stupid thing.
  Of course the remote doesnt work either…..did anyone ever find a remote that would work on Blueway machines?

• mary // Nov 30, 2009 at 5:28 pm

  does anyone know where i can purchase a remote control for my blueway model no is BLR-826w.i would grateful.

• Warwick // Dec 6, 2009 at 7:11 am

  Mary,

  Look at my post of 13 May this year it provides some valuable information about remotes

• Sue // Dec 6, 2009 at 7:16 am

  Hi , is anyone throwing their B/W split system out and wants to sell a part before they do. A nasty and very determined rat has eaten through the insulated hose that takes all the condensation away which leaves me with water runnung down the wall inside. Have tried Blueway to no avail and no one else wants to deal with it. Just thought on the off chance someone might be about to throw one away. Am not at the house at the moment so don’t have the model number but can get it soon if needed. Thanks for anyones help.

• Sue // Dec 8, 2009 at 7:04 pm

  The model number is ASW-H24M

  Thanks

• Cheryl // Dec 8, 2009 at 7:29 pm

  Hi Sue,

  Don’t worry about getting a replacement part, cause it’ll cost you around $88. I cut some length off an old garden variety hose and split it down the middle and taped the hose with electrical tape and bob’s your uncle it works. Works better than when it was New! As for repair idiots the only guys qualified to repair the blasted units are from Sydney. And getting them to your door will cost you $88 before you even get started.

  Good Luck!

• Cheryl // Dec 8, 2009 at 7:31 pm

  Hi Margaret,

  No, the units don’t work without the remotes. I replaced my remote for $100 from the Sydney main mob.

• Sue // Dec 15, 2009 at 11:32 am

  Hi Cheryl,
  Thanks heaps for your advise, my better half loved your solution and has already started work on it. Thanks again, take care and have a great Xmas.

• Alan // Dec 31, 2009 at 11:18 pm

  Hello all,
  I have joined the unwilling in owning a Blueway wall ornament bought from Harvey Norman in Mackay. Of course they don’t want to know anything bout the problem 7 i get the usual assurance that they will call back (that never happens) Does anybody have any QLD contacts for service (or lack of!!!) Any assistance appreciated.

  Thanks

• Cheryl // Jan 2, 2010 at 5:42 am

  As far as I’m aware, Blueway has only one Service company contact details below: Good Luck!

  Fortuna Network Pty Ltd Unit 2/200 Woodpark Road Smithfield NSW 2164 Australia

  PO Box 4616 North Rocks NSW 2151

  Ph: 02 9729 3688　 Fax: 02 9729 3722

  Email: sales@blueway.com.au

• Cheryl // Jan 2, 2010 at 5:44 am

  They do prefer that you pay cash, however I got them to accept credit card on one occasion and internet banking on the other. Mind you it takes almost forever for them to reply if sending them an email.

• Paulette Scoble // Jan 2, 2010 at 12:21 pm

  In regards to Cheryl & Alan;
  Cheryl the numbers you have listed are correct however like our air con unit it took 2 and a half years to get it fixed the unit was brand new and it was already installed in the home we brought in Bowen.
  I finally had enough and ended up going thru fair trading here in Qld and within two weeks the air con was fixed.
  Alan you would be better off going thru fair trading as well.

• Alan // Jan 4, 2010 at 1:19 pm

  Paulette & Cheryl,
  Thanks for the advice / help. I contacted Fortuna (Joe) by email(on weekend) & by phone today. Email response came back yesterday which I was pretty chuffed about as I now have evidence that they have acknowledged notification of problems with my A/C while it is still under warranty. I am prepared to wait it out until the end of this week & if no further response received I will then definitely seeking assistance from the Office of Fair Trading (Qld)
  Will keep posting of (hopefully) my success.
  Thanks again – Alan

• Dave // Jan 11, 2010 at 7:33 am

  If you are having problems with Blueway A/c model ASW or AS contact Jose on 0418 416 216
  or Chigo Australia for the Blueway models
  BLR or BCR Ph 1300 780 989

• Fitchick // Jan 28, 2010 at 1:00 pm

  I got a Blueway aircon from a friend but it has been the gift that keeps on stuffing up. It didn’t work when it was installed and the circuit board needed to be changed. Now it is showing an e4 error message. Crap! If anyone has the BLR-70W manual, could u please let me know as I would appreciate a copy.

• Liz // Jan 28, 2010 at 4:00 pm

  I am at wits end. Last summer called blueway to fix problem and it took 15 weeks for them to try and fix the thing. THEN the repair guy says “I wont fix all the problems as they are crap! GREAT!!! this summer no ac, liuve in SA and have had heat waves. Have called and called to no avail…I am ready to take the AC and dump it on harvey normans door

• Liz // Feb 2, 2010 at 4:43 pm

  Did any of you guys get anywhere with the Office of Fair Trading???

• Liz // Feb 3, 2010 at 9:40 am

  I received a parcel today, spare parts from Blueway. !!! what do I do with them?? Do I fix it??? I would probably do a better job that the setvice guy last year!!!!!!!! Called them again ( must look at my telephone acct. for all the STD calls). They said they will get in contact with me tonight.. SURE!!! I have parts and no repair man!!!! Called Consumer Affairs who said to call Harvey Norman.. What a wasted exercise!!! Said it was up to Blue way….. any ideas as to what to do????

• Paulette Scoble // Feb 3, 2010 at 9:41 am

  Liz;
  In regards to the above, yes I went thru the Office of fair trading, firstly you have to write a letter of complaint to Blueway, give them a time frame in which to answer your letter, in your letter you need to state evrything from day one; ie 1/1/08 brought AC from Harvey
  10/1/08 Installed by tech from HN @ 11.00am
  10/01/08 instalation done and turn on @ 12.30pm nothing!!!, and so on.
  Once the time frame is up then you can go online and fill out everything thats required submit the letter of complaint too and someone from FT will ring you and let you know that they have received your complaint and what you would like them to do.
  Those are the steps I had to go thru, so to save time do your letter, once the time frame is up then get on to FT.
  After I had sent my letter of complaint and gotten onto FT, two weeks after lodgement my AC was fixed.

• Property Manager // Feb 17, 2010 at 4:11 pm

  I hope you never have a need to try to use the warrenty, because the service is shocking. No response to email or phone calls or messages left over a three week period!
  Christine handles it and is also supposedly the Owner/Boss and is never available or the above, so ….

• Vikki // Feb 25, 2010 at 3:45 pm

  I too have had great difficulty since 12/1/10 to have even a call back. I purchased two units thru Harvey Norman and warranty just about up, both units not working. Had to in the end pay for an independent serviceman to fix the smaller unit so we could get some relief from heat and am still waiting from 12/1/10 after several phone calls, emails and faxes to Christine at Blueway. To date still no response.

• Cherie // Jun 15, 2010 at 10:43 am

  hi,
  does anyone have any informatiom on a chigo model ca-36rss with an error reading of L1 it would be greatly appreciated

  cherie

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